English for communications /
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| Format: | eBook |
| Language: | English Spanish |
| Published: |
Madrid :
Macmillan Iberia,
2012.
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| Online Access: | Ebook suscrito en eLibro.net |
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Table of Contents:
- Types of Companies - 1 Organisational Models - 2 Departments and Functional Areas - 3 Organisational Charts - Unidad 2 Corporate Communication and Information Processes - 1 Communication, Information and Performance - 2 The Basic Elements of Communication - 3 Types of Communication - 4 Communication Barriers - 5 Human and Workplace Relations - 6 External Communications telephones - Unidad 3 Oral Communication - 1 Oral Communication - 2 The Oral Communication Process - 3 Workplace Conversations - 4 Speaking in Public - 5 Types of Information Exchanges - 6 Receiving Visitors - Unidad 4 Communication Skills on the Phone - 1 Telephone Communication - 2 Telephone Networks - 3 Telephone Switches - 4 Telephone Directories and Emergency Services - 5 Videoconferencing - 6 Instant Messaging - Unidad 5 Written Business Communication - 1 The Seven Cs of Written Communication - 2 Proofreading - 3 Abbreviations in Business Letters - Unidad 6 Written Business Documents - 1 Business Letters - Unidad 7 Social Networks - 1 Social Networks - 2 Web 20 and Web 30 - 3 Important Social Networks without Speci c Subject Matter You may start up a - 4 Specialised Social Networks - Unidad 8 Mail Management - 1 Handling Incoming Mail - 2 Handling Outgoing Mail - 3 Handling Mail through Computer Technology - Unidad 9 Of ce Filing Systems - 1 Paper Files - 2 Organisation of Paper Files - 3 Filing Systems: Concept, Objectives and Criteria - 4 How to Store Paper Files - 5 Criteria for an Ef cient Filing System at the Workplace - 6 Filing Procedure for Paper Files property or right - 7 Record Retention Guidelines - 8 Disposal of Paper Documents - 9 Digital Files - 10 Databases - 11 Data Protection - 12 Organisation of E-mail Folders in Outlook Express - 13 Webmail - Unidad 10 Communication Skills for Quality Customer Services - 1 Customers - 2 The Relationship between the Company and the Client - 3 Functions and Organisation of Customer Support - 4 Communication with the Client - 5 Communication Tools: an Overview - 6 Impersonal Communication Tools: Advertising singles - 7 Other Impersonal Communication Tools: PR, - 8 Personal Communication Tools: Direct Marketing - Unidad 11 Consumer Protection - 1 Clients, Customers and Consumers - 2 Legal Framework of Consumer Protection - Unidad 12 Handling Claims and Complaints - 1 How to Handle Claims and Complaints - Unidad 13 After-Sales Service