Performance of Banking Sectors Due to Adoption of Information Technology (IT)

The aim of this paper is to provide an analysis on the relationship between InformationTechnology (IT) usage, CRM and performance of bank (state bank group) in Bhubaneswar,Odisha, India. Most of the banks in INDIA are geared for comprehensive banking solutionswith extensive branch networks. Empirica...

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Autores principales:	Behera, Ajay Kumar, Nayak, Narayan C., Das, Harish C.
Formato:	Artículo
Lenguaje:	inglés
Publicado:	2014
Materias:	Information technology usage bank performance quality performance IT literacy level financial performance
Acceso en línea:	https://dialnet.unirioja.es/servlet/oaiart?codigo=4833063
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