Investigating the effect of customers' education level on loyalty and trust (Case study: Alborz Province Export Bank)

The purpose of this study is to determine the effect of customer participation on customer loyalty with the mediating role of trust by considering the effect of literacy level. This research is descriptive-survey in terms of data collection method and applied in terms of purpose. The statistical pop...

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Autores principales:	Sohrabi, Shahla, Rahimi, Pouria
Formato:	Artículo
Lenguaje:	inglés
Publicado:	2021
Materias:	Customer Participation Customer Loyalty Trust Satisfaction education level participación Del cliente lealtad Del cliente confianza satisfacción nível de educação
Acceso en línea:	https://dialnet.unirioja.es/servlet/oaiart?codigo=8108781
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