La Percepción y Satisfacción del usuario en los Servicios Públicos Municipales: Caso Cantón Pasaje

The purpose of this article is to analyze the perception and level of satisfaction of citizens regarding municipal public services in the Pasaje Canton, with the aim of identifying the level of satisfaction and detecting areas that require improvement. To achieve this, a descriptive and correlationa...

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Bibliographic Details

Main Authors:	Villegas Salazar, Karen, Zaruma Once, Shayrin, Romero Black, Wilton
Format:	Article
Language:	Spanish
Published:	2025
Subjects:	Satisfaction User Perception Public Services SERVQUAL Model Satisfacción Usuario Percepción Servicios públicos Modelo SERVQUAL
Online Access:	https://dialnet.unirioja.es/servlet/oaiart?codigo=10287490
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