An ai-enhanced bibliometric analysis of customer feedback and hotel performance in hospitality

In the digital era, customer feedback has evolved into a strategic asset influencing hotel performance, competitiveness, and investment decisions. This study reviews the relationship between online reviews and key performance indicators (KPIs) in the hospitality sector and proposes an AI-enhanced li...

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Detalles Bibliográficos

Autores principales:	Morgado, Marta, Antonio, Nuno, Moro, Sergio
Formato:	Artículo
Lenguaje:	inglés
Publicado:	2026
Materias:	Customer Feedback Hotel performance Customer Online Reviews Artificial Intelligence Investment strategies Systematic Literature Review Feedback dos clientes Desempenho Hoteleiro Avaliações Online Inteligência Artificial Estratégias de Investimento Análise Bibliométrica
Acceso en línea:	https://dialnet.unirioja.es/servlet/oaiart?codigo=10916406
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