Frontline Employees’ Emotional Displays in Service Encounters: A Framework Enabling Design and Further Research
<p id="p1">We found that emotional displays by frontline employees in labour environments and service interactions are understudied. We focus on the design of environmental factors and body and face movements, which are in line with emotional displays in service interactions. This chapter uses data...
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| Main Authors: | , |
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| Format: | Book Chapter |
| Language: | English |
| Published: |
IntechOpen
2025
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| Subjects: | |
| Online Access: | https://www.intechopen.com/chapters/1228156 |
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