Perspective Chapter: Factors Influencing Digitalisation in Small and Medium-Sized Enterprises
<p>The aim of the chapter is to analyse and evaluate the factors that lead to the effective implementation of digital business processes and models in small and medium-sized enterprises (SMEs) and to propose recommendations that will contribute to timely and effective digitalisation. Digitalisation...
Guardado en:
| Autores principales: | , |
|---|---|
| Formato: | Capítulo de libro |
| Lenguaje: | inglés |
| Publicado: |
IntechOpen
2026
|
| Materias: | |
| Acceso en línea: | https://www.intechopen.com/chapters/1236742 |
| Etiquetas: |
Sin Etiquetas, Sea el primero en etiquetar este registro!
|
| Sumario: | <p>The aim of the chapter is to analyse and evaluate the factors that lead to the effective implementation of digital business processes and models in small and medium-sized enterprises (SMEs) and to propose recommendations that will contribute to timely and effective digitalisation. Digitalisation in SMEs is linked to two inseparable topics: Industry 4.0 and enterprise information systems (IS). The concept of research questions, questionnaire surveys, and statistical processing of the obtained data is aimed at analysing and assessing the factors influencing successful digitalisation in SMEs. The questionnaire survey in SMEs is mainly focused on the segment – the current state of digitalisation activities and IS—and on the human resources segment. The number of IS types used was identified as a significant factor for building a digitalisation environment in SMEs, as the company gains higher automation, integration, and visibility across business processes by increasing useful IS. Another finding was the identification of a significant trend in the number of IS vendors – as the number of IS vendors increases, the chance of adopting a digitalisation concept decreases. The ratio of the number of experienced senior employees to the total number of employees, their involvement in digitalisation activities, including the preservation and transfer of their knowledge base, proved to be another significant factor for the readiness and implementation of digitalisation activities. The research results and the proposal of recommendations for SMEs in the field of digitalisation are limited by the absence of the inclusion of the category of microenterprises.</p> |
|---|---|
| ISBN: | 978-0-85014-730-8 |
| DOI: | 10.5772/intechopen.1013638 |