Measuring the Service Quality of Mobile Smart Devices: A Framework for Best Practices

This chapter presents a comprehensive framework for measuring and managing service quality of mobile smart devices across seven key dimensions: interactions, usability, efficiency, information quality, availability, security, and reliability. Grounded in established models like SERVQUAL and E-S-QUAL...

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Detalles Bibliográficos

Autores principales:	Desmal, Abdulla Jaafar, Madan, Zainab Merza
Formato:	Capítulo de libro
Lenguaje:	inglés
Publicado:	IntechOpen 2024
Materias:	Physical Sciences, Engineering and Technology
Acceso en línea:	https://www.intechopen.com/chapters/89008
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