Service quality perceptions in higher education institutions: the case of a Colombian University

Recognizing that higher education institutions (HEI) are currently competing aggressively through competitive advantages and high service quality, the assessment of the service quality is essential to provide information on the effectiveness of educational plans and improvement programs. This articl...

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Detalles Bibliográficos

Autores principales:	Melchor Cardona, Madeline, Bravo, Juan José
Formato:	Artículo
Lenguaje:	inglés
Publicado:	2012
Materias:	Higher education Student satisfaction Service quality Quality factors
Acceso en línea:	https://dialnet.unirioja.es/servlet/oaiart?codigo=5445012
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