How well can ChatGPT manage service failures?
This study examines the effectiveness of ChatGPT-4o in the service recovery processes for service failures in hotel businesses. Study data were collected through semi-structured interviews with hotel businesses and customers. Two different interview forms were created. The first of these interview f...
Guardado en:
| Autores principales: | , |
|---|---|
| Formato: | Artículo |
| Lenguaje: | inglés |
| Publicado: |
2025
|
| Materias: | |
| Acceso en línea: | https://dialnet.unirioja.es/servlet/oaiart?codigo=10274155 |
| Etiquetas: |
Sin Etiquetas, Sea el primero en etiquetar este registro!
|
Sea el primero en dejar un comentario!