Critical Discourse Analysis of the UK General Practice Patient Survey: An Insight into the Crisis in General Practice

<p id="p1">General practice in the United Kingdom (UK) is not only the cornerstone of the National Health Services (NHS) but also an important building block of the NHS long-term plan. Providing free medical and public health services to all UK residents, general practice often acts as the most comm...

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Autores principales: Loke, Jennifer Chiok Foong, Lee, Kah Wai, Lee, Elizabeth Anne
Formato: Capítulo de libro
Lenguaje:inglés
Publicado: IntechOpen 2025
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Acceso en línea:https://www.intechopen.com/chapters/1200521
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Sumario:<p id="p1">General practice in the United Kingdom (UK) is not only the cornerstone of the National Health Services (NHS) but also an important building block of the NHS long-term plan. Providing free medical and public health services to all UK residents, general practice often acts as the most common entry point to the NHS. Consequently, patient experience in general practice is regularly assessed, and this is primarily through the General Practice Patient Survey (GPPS). The results of the GPPS play a key role in shaping the direction of the NHS as well as determining the survival of general practice. The general practice crisis as indicated by the GPPS along with other evaluative tools has influenced the establishment of primary care networks, to which the majority of funding has since been redirected away from individual GP service providers. Whilst the GPPS continued assessing patient experience to guide NHS strategies and determine the survival of general practice, worsening of the crisis in general practice was reported. Using Fairclough&rsquo;s critical discourse analysis, we aim to uncover the relationship between the GPPS and patient experience. The analysis was conducted in an attempt to offer plausible explanations of the worsening general practice crisis in the UK.</p>
ISBN:978-1-83634-011-9
DOI:10.5772/intechopen.1007982