A New Paradigm in Customer Relationship Management

This chapter details around the new paradigm within Customer Relationship Management that the industry is going through. It covers topics like Customer Expectations, different levels in Customer Satisfaction, types of Customers especially talking about Millennial’s and their mindset with respect to...

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Detalles Bibliográficos

Autor principal:	Nunna, Bhanu Prakash
Formato:	Capítulo de libro
Lenguaje:	inglés
Publicado:	IntechOpen 2020
Materias:	Social Sciences and Humanities
Acceso en línea:	https://www.intechopen.com/chapters/71978
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