Logistics Services Satisfaction Survey: SERVQUA
The chapter of the study presents the performed analysis of the logistics services satisfaction survey. It has been found that later the non-conformities in the logistics quality management system are identified and corrected, the more serious they are. The analysis is performed using the PLS-PM mod...
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| Format: | Book Chapter |
| Language: | English |
| Published: |
IntechOpen
2022
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| Subjects: | |
| Online Access: | https://www.intechopen.com/chapters/80785 |
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